0844 802 8888
Prescription Required to order this Product
WE CANNOT DISPATCH YOUR ORDER UNTIL WE RECEIVE YOUR PRESCRIPTION
Step 1. Obtain a prescription from your vet
Your vet is legally obliged to write out a prescription for your pet's medication upon request. If you already have a valid vet prescription*, please write your order number in the top right corner and send the original to us by post or a copy** by email or fax. If you don't have a vet prescription yet then you can download a blank Prescription Form here which must be filled in and signed by your vet before sending to us.
Step 2. Place your order online or by phone (0844 802 8888)
Step 3. Send the Prescription to us as soon as possible
Please remember to write your order number at the top of your Prescription.
Units 3-6, Frogmore Industrial Estate
Email: firstname.lastname@example.org **
Fax: 020 7117 1055 **
* Prescriptions are only valid for six months from the signed date or as stipulated by the prescribing vet, whichever comes first. Prescriptions for Controlled Drugs such as Epiphen are only valid for 28 days.
** Please note if faxing or emailing a copy of your prescription, the original prescription needs to be sent by post within 30 days of placing your order.
Repeat Prescriptions for Long Term Conditions
For long term conditions which are stabilised on medication, your vet may be prepared to provide a repeatable prescription. This can be repeated for as many times as stipulated on the prescription within six months from the date of issue. If this applies to your pet, it may be worthwhile requesting a repeat prescription which can save you making monthly visits to the vet for a new prescription. However, it's at your vet's discretion whether a repeat prescription is appropriate for your pet.
If you require further information contact us on 0844 802 8888 or email email@example.com
For serious matters in relation to veterinary medicines, and only if the matter could not be satisfactorily resolved by us, click here to contact the VMD directly. The VMD is a Government agency responsible for licensing veterinary medicines and making sure that they’re manufactured and supplied according to the Veterinary Medicines Regulations.