UK Delivery Charges:

Notes:

• Products are dispatched between 1 – 7 working days after receipt of order and, when appropriate, receipt of prescription.
• Orders are not dispatched on weekends or public holidays
• Non-prescription items valued under £50 - Sent 1st Class Royal Mail
• Non-prescription items valued over £50 - Sent 2nd Class Royal Mail


• Prescription items valued under £50 - Sent 1st Class Royal Mail


• Prescription items valued over £50 - Sent FedEX
• All orders including food with a total value of £60 or above - Sent FedEX
• Orders including food with a total of under £60 - Sent FedEX
• Some exceptions to the above delivery styles may be applied at the discretion of Bestpet
• If your order is given a tracking number you can track its progress at by clicking the 'track' button on the Track/Reorder page
• Returns & Collections There is a £10 restocking charge for returned foods and a £5 charge for all other products. This will be deducted from your total refund. All items returned must be unopened and in a re-saleable condition.
  Legally we cannot accept any returns of prescription medicines for refund, they can return for disposal only
  If you require us to collect any goods there will be a further charge of £6.00 to cover courier costs.
  

Bestpet Deliveries outside the UK:

Notes:

• Products are dispatched between 1 – 7 working days after receipt of order and when appropriate receipt of prescription.
• Time to deliver refers to time after dispatch from the Bestpet warehouse.
• There may be exceptions to the above timings. If a product is out of stock or will take longer than expected to arrive Bestpet staff will contact you.
• Orders are not dispatched on weekends or public holidays