Bestpet Pharmacy

I’m new to all of this, what’s a pet pharmacy?

Did you know that pharmacies can dispense veterinary medicines to members of the public?
In 2003 the government changed the law to allow pharmacies to do this, the aim is to create competition and reduce the price you pet for pet medicine.

Bestpet charge on average 50% less than vets for the same pet medicines

Most pet medicines such as wormers and flea treatments don’t require a prescription so can be immediately bought from Bestpet.

Prescription medicines need a prescription from your vet. Similar to human medicine, just ask your vet to write you a prescription, post it to Bestpet, place your order and we’ll send it to you.

A: About Prescriptions
1. How do I get a prescription? >>Answer
2. Will my vet make a charge for providing a prescription? >>Answer
3. Can my vet refuse to issue a prescription? >>Answer
4. If I get a prescription from my vet can they then insist my animal has more frequent check-ups? >>Answer
5. How long can I use a prescription for? >>Answer
6. My animal takes long-term medication, do I need to get a new prescription every time? >>Answer
7. Do I need to purchase everything on the prescription at the time of order? >>Answer
8. Can I scan/email prescriptions to you? >>Answer

B: General Queries
1. How do I place an order? >>Answer
2. Do you charge for deliveries? >>Answer
3. I can’t find what I’m looking for. >>Answer

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A: About Prescriptions

1. How do I get a prescription?
There are two ways, ask your vet to write you a prescription or print one from our site for your vet to complete. Then place your order and post the prescription to us with the order number written on the top right hand corner
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2. Will my vet make a charge for providing a prescription?
No, the law changed in October 2005, vets must now provide you with a prescription free of charge.
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3. Can my vet refuse to issue a prescription?
Not if the medication is something the vet would normally dispense to you.
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4. If I get a prescription from my vet can they then insist my animal has more frequent check-ups?
No, that would be illegal. A vet cannot discriminate between customers purchasing medication from them and elsewhere.
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5. How long can I use a prescription for
Prescriptions for single dispensing must be used within 6 months of the date on the prescription.
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6. My animal takes long-term medication, do I need to get a new prescription every time?
No, ask your vet to write you a repeat prescription. You can continue to use that until it expires. You will then require a new prescription.
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7. Do I need to purchase everything on the prescription at the time of order?
No, you can buy as much or as little as you like. We understand caring for a sick animal can be expensive and are happy for you to purchase over e.g. a monthly basis.
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8. Can I scan/email prescriptions to you?
No, in the interests of animal health, faxed or emailed prescriptions are not accepted for dispensing when sent by members of the public. We require the original prescription to be posted to us. We can, however, dispense against a faxed / emailed prescription sent directly from your vet to Bestpet Pharmacy.
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B: General Queries

1. How do I place an order?
You can place an order either on our website or by phone. Telephone orders can be placed between 8.30am – 5pm Monday to Thursday and 8.30am - 4pm Friday.
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2. Do you charge for deliveries?
Medicine in the UK has free delivery. >> Delivery Costs .
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3. I can’t find what I’m looking for
If searching using the quick search box it is better to type less words. For example if you are looking for Royal Canin Sensitivity Control food, typing sensitivity will provide you will all matching items.
Alternatively:
-You can view by clicking the appropriate animal then condition.
-If the item(s) is not there please contact us and we will endeavour to find the product for you.
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Please note: we are currently adding to the FAQ section, if you have a query which is not answered here please email us at: info@bestpet.co.uk and we will be happy to help

Coping with Cats & Dogs that are fearful of fireworks

With welfare concerns raised regarding the use of sedatives to treat firework phobias, pheromonatherapy has taken over as the drug-free alternative to help reduce firework fears in cats and dogs.

Pheromone products (D.A.P. for Dogs and Feliway for Cats) are available as a plug-in diffuser. These should be introduced into the home at least a week before firework night, to allow the pheromone to build up to significant levels and to create a calm and relaxing state before, during and after the firework period. Bestpet would recommend the use of Feliway & DAP during firework season. Please note, these products are also ideal throughout the year for eliminating many problem behaviours.

>>Buy DAP for dogs or >>Buy Feliway for cats

DOG Firework Preparation tips below.

For CAT Firework Preparation tips >> Click here

How to Help Dogs Overcome Fear of Fireworks

At least one week before the event

-Prepare a refuge area for your dog to go during the fireworks

-Encourage your dog to use it by hiding food treats there

-Plug a D.A.P. Diffuser in the room the dog uses to rest and relax and leave it switched on at all times.

Sounds Soothing CD has been especially designed to help dogs get used to sudden loud noises (such as fireworks) before the actual event.

On the day of the event

-At sundown, draw thick curtains or blinds across the windows in the room where the dog will retreat to. Ensure some toys are available for the dog to play with.

-Make sure you have something to do in this room so you can stay with your dog

-Put some music on, preferably something with a lot of constant drumbeats. It does not have to be loud

-Ignore the firework noise yourself and try to engage your pet in some form of active game

-Ignore any fearful behaviour. Don’t fuss or attempt to reassure your dog when it is scared as this rewards the behaviour

-Don’t punish your dog either; it only confirms that there was something to be afraid of

-Make sure your dog is kept in a safe and secure environment at all times

-Allow free access to the refuge area/hidey hole at all times

-D.A.P. Spray can be applied onto the dogs bedding on the night of the event for additional reassurance

After the event

-Leave the D.A.P. Diffuser plugged in for a week

-If similar events are likely to happen over a number of nights maintain a D.A.P. Diffuser throughout the whole period.

>>Click here to Buy DAP

How to Help Cats with Fear of Fireworks

At least one week before the event

If possible keep your cat confined to the house for the week leading up to the event and provide a litter tray. Fireworks are generally let off in evenings so it may be worthwhile keeping you cat in at that time of the day if you suspect fireworks will be used.

-Make sure your cat has some form of identification such as a tag or a microchip because if they do escape, frightened confused animals can easily get lost.

-At least one week before the event, plug a Feliway Diffuser in the room your cat uses to rest

-Make sure there are plenty of refuge areas/hidey holes inside the home

On the day of the event

-Check the cat is definitely inside the house and that escape routes (e.g. cat flaps, open windows) to the outside are blocked

- Draw curtains to reduce outside noise and play music or have the TV turned on to help mask the noise of fireworks.

- If your cat hides in a corner or under a bed, leave it alone and do not try to coax it out. This refuge area/hidey hole’ is where the animal feels most secure.

-Do not punish or fuss your cat during the event, this only confirms that there was something to be afraid of

-Stay calm and act normally. Try not to go out during such potentially upsetting events. Seeing you acting normally will help your cat feel more settled.

After the event

-Leave the FELIWAY Diffuser plugged in for at least one week after the event

-If similar events are likely to happen over a number of nights maintain FELIWAY Diffuser throughout the whole period

>>Click here to Buy Feliway

Adapted from information supplied by CEVA ANIMAL HEALTH with the kind permission of Daniel S. Mills BVSc PhD ILTM MRCVS

Prescription Items

Non Prescription Items

Bestpet charge on average 50% less than vets for the same pet medicines