Did you know that you can now purchase prescription medicines directly from a pharmacy rather than your vet?

In 2003 the government changed the law to allow pharmacies to do this, the aim is to create competition and reduce the price you pay for pet medicine. The result, at BestPet.co.uk you pay on average 50% less than if you purchased the same pet medicine at your vets.

Most pet medicines such as wormers and flea treatments don’t require a prescription so can be immediately bought from BestPet.co.uk. For prescription medicines, however, you will still need a valid prescription from your vet. Similar to human medicine, just ask your vet to write you a prescription, then send the original to our pharmacy by post after placing your order. We will dispatch your products as soon as we have received and validated your prescription.

A: About Prescriptions
1. How do I get a prescription? >>Answer
2. Will my vet make a charge for providing a prescription? >>Answer
3. Can my vet refuse to issue a prescription? >>Answer
4. If I get a prescription from my vet can they then insist my animal has more frequent check-ups? >>Answer
5. How long can I use a prescription for? >>Answer
6. My animal takes long-term medication, do I need to get a new prescription every time? >>Answer
7. Do I need to purchase everything on the prescription at the time of order? >>Answer
8. Can I email or fax prescriptions to you? >>Answer
9. Can I order prescription medication even if I live outside the UK? >>Answer

B: General Queries
1. How do I place an order? >>Answer
2. Do you charge for deliveries? >>Answer
3. How can I find what I’m looking for? >>Answer

VMD Product Information Database:
The Veterinary Medicines Directorate (VMD) provides a product information database which details all veterinary medicinal products currently authorised in the UK together with a list of suspended and recently expired products. Homeopathic products and Specified Feed Additives are also listed.
Click to view the VMD's latest “Summary of Product Characteristics” for all licensed veterinary medicines.

In the event of a suspected adverse reaction to an animal medicine, click to submit a report directly to the VMD.

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A: About Prescriptions

1. How do I get a prescription?
There are two ways:- either ask your vet to write you a prescription or print one from our site for your vet to complete. Then place your order and email, fax or post the prescription to us with the order number written on the top right hand corner.
By Post: BestPet Pharmacy., Units 3-6, Frogmore Industrial Estate, Acton Lane, Park Royal, London, NW10 7NQ
By Email: pharmacy@bestpet.co.uk
By Fax: 020 7117 1055
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2. Will my vet make a charge for providing a prescription?
Probably. However veterinary surgeons should not make unreasonable charges for issuing veterinary prescriptions.
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3. Can my vet refuse to issue a prescription?
Not if the vet has diagnosed that this medication is required for your animal.
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4. If I get a prescription from my vet can they then insist my animal has more frequent check-ups?
No, that would be illegal. A vet cannot discriminate between customers purchasing medication from them and elsewhere.
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5. How long can I use a prescription for
Prescriptions must be used within 6 months of the date on the prescription (i.e. the date the prescription was issued by your vet), or before the expiry date stipulated by the vet on the prescription. After a prescription expires we cannot supply any outstanding allowances on that prescription. An exception to the “six month expiry” is prescriptions for Controlled Drugs, such as Epiphen, that must be filled within 28 days of the date the prescription was issued.
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6. My animal takes long-term medication, do I need to get a new prescription every time?
Not necessarily, your vet might choose to write a prescription that can be repeated for a number of instalments. You need to discuss this with your vet.
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7. Do I need to purchase everything on the prescription at the time of order?
No, you can buy as much or as little as you like. We understand caring for a sick animal can be expensive and are happy for you to purchase over e.g. a monthly basis.
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8. Can I email or fax prescriptions to you?
Yes, but you will still need to send the original prescription by post within 30 days of placing your order. For controlled drugs such as Epiphen we can only accept the original prescription.

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9. Can I order prescription medication (POM-V AND POM-VPS) even if I live outside the UK?
Only if you can supply us with a valid veterinary prescription written by a UK registered vet. If so, please place your order by telephone (0844 802 8888) Note: We do not supply Controlled Drugs or products requiring special storage (e.g. insulin or vaccines) outside of the UK.
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B: General Queries

1. How do I place an order?
You can place an order either on our website or by phone. Telephone orders can be placed between 9am – 6pm Monday to Friday.
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2. Do you charge for deliveries?
No, all medicines, food and other heavy items benefit from Free delivery to any mainland UK address. For information on delivery costs outside of mainland UK please click here.
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3. How can I find what I’m looking for?
When using the quick search box at the top of the page it is better to type less words at first. For example if you are looking for Royal Canin Sensitivity Control food, typing "sensitivity" will provide you will all matching items. You can also use the autocomplete suggestions that appear below while you are typing or use the filters on the left once your results are listed. Alternatively, you can view all associated products by clicking the appropriate animal in the left navigation then filter by condition/category. If the item is not there please contact us and we will endeavour to find the product for you.
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Please note: we are currently adding to the FAQ section, if you have a query which is not answered here please email us at: info@bestpet.co.uk and we will be happy to help